Acting responsibly

From sourcing responsibly to making a positive difference in our local community, learn more about what makes us a truly responsible organisation.

Doing things the right way. Every day.

Acting responsibly isn’t just the right thing to do: it makes good business sense, too. For customers, we are a more appealing option. For our people, we are a more rewarding place to be part of. And for the community and environment at large, we are a more thoughtful and resourceful neighbour.


Why responsible business is good business

“The basis of good business makes sense because it is important for our customers and the communities we serve. It is about creating a great shopping experience for our customers, a great place to work for our colleagues and a business of which we can all be proud.

Throughout the year we have continued to deliver on our commitment to being a responsible lender and to provide a range of financial services aimed at ensuring good outcomes for our customers.

Our responsible approach to social, ethical and environmental issues is about how we work day in and day out and we have made terrific progress again this year. We are proud of our achievements but we know that there is a lot more hard work ahead.”

John Walden, Group Chief Executive

Five key principles summarise our approach to corporate responsibility:

Shopping for tomorrow

We adapt to future trends to help us shape our business for a different tomorrow.

Building a great place to work

We support our colleagues to reach their full potential, whether they work five or thirty-five hours a week, in whatever capacity.

Being a good neighbour

We look to create charity partnerships that deliver internal and external value, engage our colleagues and customers and help us to make a positive difference in our local communities.

Keeping clean and green

We work to reduce the impact of our activity on the environment through reduced landfill waste, increased recycling rates and implementation of energy-efficiency measures.

Sourcing with care

We work with our suppliers to embed the process and principles of responsible sourcing, allowing us to source our products with care for the environment and for human rights.

Key Facts:


consumers benefitting from beginners’ internet workshops


raised for Barnardo’s through the Argos Toy Exchange


absolute carbon reduction since 2006


raised for Alzheimer’s Society

Some key highlights:

Beginners’ Internet workshops

Each workshop helped 8,000 digitally unskilled people with a £20 training session in an Argos store (and they were able to keep the tablet they trained on). 96% of them have said it’s improved their daily lives.

Argos Barnardo’s Toy Exchange

In its third year, the Toy Exchange raised over £1.9m for the children’s charity – a great result that helps Barnardo’s continue to reach some of the UK’s most vulnerable children.

Giving Tuesday

Argos is a founder member of #GivingTuesday, a global campaign born out of the shopping boom of Black Friday and Cyber Monday. It takes place on the Tuesday following those big events and encourages people to give something back, whether that’s their time, money or voice, to charity and communities.

Charity partnerships

Our previous partnership with the Alzheimer’s society raised over £3m and saw over 10,000 of our colleagues become ‘Dementia Friends’. Our current partnership, with Macmillan Cancer Support, has raised over £1m in less than a year.

Carbon management

Driving down the CO2 emissions of our operations, our ambition is to achieve a 40% reduction per square foot by 2020.