Mine’s a wide-ranging role, revolving around the teams that support our Home Delivery services. There’s a lot of new and exciting stuff happening in this area – including the development of the Same Day and Next Day offers – and I’m passionate about modernising and improving the customer experience.
“What I do involves a lot of interaction – especially with the Home Delivery team. But I enjoy it because they’re a great group. They combine to form a strong network, with each team member feeling as if they can rely on the other – so they know they’ll never be left hanging.”
“I tend to learn through experience, and because I’ve been exposed to so many different ones, I’ve developed both as a professional and as a person. It’s one of the main reasons why my confidence has grown so much over the course of my career.”