I first worked here as part of a joint venture with Barclaycard eight years ago. I was struck by how the Financial Services team conducted their business. They were passionate yet professional. They were also refreshingly honest in the way they engaged with customers and colleagues.
“So when the opportunity came to join them full time, I leapt at the chance. My first role saw me develop a new team focused on store card retention. It was a big challenge and quite a learning curve. But happily, it proved to be only the starting point – since then, I’ve had the chance to get stuck into even bigger challenges.”
I specialise in an area called Customer Relationship Management (CRM). Our role is all about communicating to our cardholders at the right time, in the right way. My team is immensely busy, always delivering a variety of marketing campaigns but for me, the greatest satisfaction comes not from admiring a nice mailshot or colourful email. It’s from seeing the numbers it delivers.