Contact Centre

Everything we do as a Group is about the customer. As we change the face of UK retail, we have to make sure our customer service matches this rapid pace of change. Our colleagues at our Contact Centres are working every day to do just that for our customers in Argos, Habitat and our Financial Services business. Based in Widnes, Stafford and Bolton, they work together to make sure customers from all walks of life get a friendly, efficient service. Join us, and help change the everyday for millions of customers.

Our Contact Centre roles

Operational Management

Based in Widnes, Stafford and Bolton, our contact centres are open every day of the year, except Christmas Day. Supporting the day-to-day running of each facility, this busy and resourceful Operational Management team makes sure our customer teams get all the support they need, leaving them free to concentrate on every call. Thanks to the sheer size and scale of Home Retail Group, and the continued success of our brands, this is the perfect place to grow your operations career.

Colleagues

You love helping others. And you’re flexible about working shifts. You’d be perfect as one of our Colleagues, dealing with a host of customer questions. When does the store open? Can I order a product over the phone? When will my sofa be delivered? How do I go about getting an Argos store card? My order hasn’t arrived – can you help? Whatever the question, your efficient, friendly approach and ability to build a relationship with our hugely diverse range of customers will help you shine.

Customer Service

In Customer Service, our teams provide support to customers from Argos and Habitat. Whether it’s about a product they’ve just bought or a service they’ve just experienced, our team makes a point of resolving the issue quickly, and satisfactorily. With your help, both customers and your colleagues in-store will have their day made that little bit easier. And when it comes to your career, you’ll find in a company of our size, opportunities to develop and progress are around every corner.

Collection

Whether it’s a bed from Habitat or a gazebo from Argos, some customers like to book the delivery at the time of ordering. But many more call us back later to make the arrangements. Our Collection team is on hand to make the bookings, quickly and fuss-free. With the largest home delivery operation in the country, you’ll be kept busy – and have lots of chance to learn and progress.

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Latest Roles

eLearning Designer - Stafford

Stafford, £24000 - £26000

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Training & Development Specialist

Widnes / Stafford, £23000 - £25000

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From Contact Centres to…

…well, that’s up to you. Because your career is your own. You’ll drive it forward, making the most of the opportunities that come along. And they will come along, because we’ll be with you all the way. Giving you every chance to show us what you can do. It should be some journey.

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Meet our people

Passionate. Expert. Innovative. Our people are the perfect ones to give you the lowdown on life at Home Retail Group.

Our journey

Discover how we’ve become a gamechanger in UK retail.

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Why join us

As a leading employer, we think long and hard about how we reward our people, so that we deliver tailored packages they find valuable.

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